Terms and Conditions
1. Scope and provider
1.1 These Terms apply to all contracts and services of PSYSOULOGY LLC (the “Provider”), 1242 SW Pine Island Road, Ste 42-348, Cape Coral, FL 33991, USA, in connection with the psysoulogy.com offering. Managing Member: Kristina Peters.
1.2 Conflicting terms of the customer do not apply unless the Provider expressly agrees in text form.
1.3 By accessing or purchasing any services, you agree to be bound by these Terms.
2. Subject matter
2.1 The Provider supplies coaching and counselling services in the field of personal development (service contract). The offering on this site comprises in particular: single coaching tickets (one session) and bundles credited to a time account (prepaid minutes) at tiered discounts.
2.2 Deluxe Packages are offered through the linked Freieres Leben offering (freieresleben.com/en/deluxe-coaching-packages) and are governed by the terms applicable there.
2.3 Free or freely accessible content may also be offered; no contract for paid services arises in this respect.
2.4 Sales on this site are concluded by direct contract with the Provider. No online checkout is operated; the contract is formed in accordance with section 4.
3. Description of services; no healthcare
3.1 Coaching serves personal development, orientation, reflection and goal work. Clients must be at least 18 years of age.
3.2 The services do not constitute medical, psychotherapeutic or healing activity. No diagnoses are made and no therapies are carried out. The content does not replace medical or psychotherapeutic treatment and is not aimed at persons in acute psychological crises or with conditions requiring treatment.
4. Formation of contract
4.1 Any non-binding, free initial call (approx. 20 minutes) does not have the character of a contract.
4.2 The customer places the order by e-mail, stating name and address. The Provider then sends an invoice (PDF) with an invoice number and bank details. The contract is formed when the invoice reaches the customer; performance (crediting the time account) follows receipt of payment.
4.3 Payment is made by bank transfer (advance payment) unless otherwise agreed. The booking calendar is used only to schedule appointments and does not itself conclude a paid contract.
5. Prices and invoicing
5.1 The prices shown at the time of order apply as final prices for the service. Each order is confirmed by an itemised invoice.
5.2 Where a transaction is subject to tax, the applicable amount, if any, is determined and stated on the invoice in accordance with the rules applicable to that transaction.
6. Time account (prepaid coaching)
6.1 By booking a ticket or bundle the customer acquires a balance of coaching minutes (prepaid). Services used are billed to the minute. The time account is kept pseudonymised, encrypted and locally.
6.2 No expiry: the balance does not expire; it remains until used and lapses only upon dissolution of the Provider’s company. Statutory limitation rules remain unaffected.
6.3 Transfer: the balance may be transferred to third parties only after prior consultation with, and written consent of, the Provider. This is not a refund and is not automatic.
6.4 Cancellation before first use (outside any right of withdrawal): as long as no service has been drawn from the time account (“first use”) and any statutory right of withdrawal has already lapsed or expired, the customer may cancel. The Provider may retain a flat processing fee of 10% of the order value. The customer is entitled to prove that no loss, or a substantially lower one, has occurred; in that case the fee is reduced accordingly.
6.5 After first use: once the first service has been drawn from the time account, a refund of the remaining balance is excluded; the remaining balance stays usable in accordance with section 6.2. Any statutory right of withdrawal still existing at that time remains unaffected (see Right of Withdrawal).
7. Appointments, rescheduling and no-shows
7.1 Appointments are booked via the linked booking calendar; a booking confirmation is sent automatically and offers options to reschedule or cancel.
7.2 Where possible, please cancel or reschedule at least 24 hours in advance. Appointments cancelled less than 24 hours in advance may be charged at 50% of the session time; no-shows may be charged in full against the time account.
8. Communication medium and own responsibility
8.1 Coaching sessions take place by default via Zoom. At the customer’s express request, the customer may choose another medium on their own responsibility (telephone, Signal, Telegram, Threema).
8.2 WhatsApp and Facebook Messenger are excluded by the Provider.
8.3 If the customer chooses a medium other than Zoom, they do so on their own responsibility; the associated data transfer to the respective provider and any data-protection consequences fall within the customer’s sphere of responsibility. The Provider has no liability for the customer’s choice of medium beyond the statutory limits.
9. Right of withdrawal
For consumer contracts concluded at a distance, a statutory right of withdrawal exists as set out in the separate Right of Withdrawal, which forms part of these Terms. The right of withdrawal applies to consumers in the EU/EEA and the UK; for consumers outside those territories, the cancellation provisions of these Terms apply.
10. Intellectual property and restrictions on use
10.1 All materials are protected by copyright and intellectual-property laws. You are granted a limited, non-exclusive, non-transferable licence for personal, non-commercial use only.
10.2 The following are prohibited in particular: passing on to third parties; public communication; resale; reverse engineering; automated extraction (scraping); use for AI training or feeding into AI systems; creation of transcripts by AI.
11. Technical requirements and duties to cooperate
The customer is responsible for: a stable internet connection; suitable hardware and software for the chosen communication medium; a working e-mail address; regular checking of the spam folder; their own data backup.
12. Disclaimer of warranties
All services and digital content are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by applicable law. We do not guarantee specific results from coaching; individual results may vary. Mandatory statutory warranty rights of consumers remain unaffected.
13. Limitation of liability
13.1 The Provider is liable without limitation for intent and gross negligence and for injury to life, body and health.
13.2 For slight negligence the Provider is liable only for breach of material contractual obligations (cardinal obligations) and limited to the foreseeable damage typical for the contract. To the fullest extent permitted by law, liability for indirect, incidental, consequential, punitive or special damages (including loss of profits, emotional distress or business interruption) is excluded; total liability shall not exceed the amount paid for the specific service giving rise to the claim.
13.3 Liability for the customer’s individual decisions based on the coaching content is excluded.
14. Force majeure
The Provider shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, acts of government, cyber-attacks, power outages, telecommunications failures or pandemics.
15. Dispute resolution and arbitration
15.1 Any dispute arising out of or relating to these Terms shall, to the extent permitted by applicable law, be resolved by binding arbitration administered in the State of Florida in accordance with the rules of the American Arbitration Association, on an individual basis.
15.2 Consumer reservation: for consumers with habitual residence in the EU/EEA or the UK, mandatory consumer-protection rights — including the right to bring proceedings before the competent courts of their place of residence — remain unaffected and take precedence over this arbitration clause.
15.3 The Provider is neither willing nor obliged to participate in dispute-resolution proceedings before a consumer arbitration board.
16. Class action waiver
To the extent permitted by applicable law, dispute-resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. This waiver does not apply where it is invalid under the mandatory law of a consumer’s country of residence.
17. DMCA notice
If you believe that content on our website infringes your copyright, you may submit a written notification under the Digital Millennium Copyright Act (DMCA) to the contact above. Notices must include identification of the copyrighted work and the allegedly infringing material, your contact information, and a statement made under penalty of perjury that the claim is accurate.
18. Governing law
18.1 These Terms are governed by the laws of the State of Florida, excluding conflict-of-law principles and the UN Convention on Contracts for the International Sale of Goods.
18.2 For consumers with habitual residence in the European Union, the EEA or the United Kingdom, the mandatory consumer-protection provisions of their country of residence remain unaffected (Art. 6 Rome I Regulation).
19. Final provisions
19.1 Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.
19.2 Amendments and supplements require text form. The Provider may modify these Terms with effect for future contracts.
Disclaimer
PSYSOULOGY LLC does not provide psychotherapeutic or otherwise healthcare-oriented counselling or support. The content must not be construed as therapeutic recommendations. The offerings are situated in the field of personal development and are aimed exclusively at people who do not suffer from a mental illness as defined by the common classification systems. Persons suffering from a condition requiring treatment are strongly advised to consult a qualified physician or therapist. PSYSOULOGY LLC is not responsible for the individual and subjective use of the content offered or for the results arising from it. Any liability is excluded within the statutory limits.
